Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our policy carefully to understand your options regarding returns, refunds, and exchanges for both US and European Union customers.

1. General Return Policy (US & International)

For customers outside the European Union, all sales are generally final unless an item arrives defective, damaged, or incorrect.

• Change of Mind: We do not offer returns, refunds, or exchanges for change-of-mind purchases on standard items once fulfilment has been started or the items have shipped, unless explicitly stated otherwise during a promotional period.

• Non-Returnable Items: For safety, hygiene, and regulatory reasons, the following items cannot be returned or refunded unless defective:

  • Personal care, cosmetics, and skincare products,perishable goods where safety seals or packaging have been opened or tampered with.

  • Hazardous materials, flammable liquids, or gases.

  • Final sale items, clearance goods, and gift cards.

  • Please get in touch if you have questions or concerns about your specific item. 

    Unfortunately, we cannot accept returns on sale items or gift cards.

2. European Union (EU) 14-Day Cooling-Off Period

If you are located in the European Union, you benefit from the statutory 14-day cooling-off period.

• Right to Cancel: You have the right to cancel and return your order within 14 days of receiving your goods, for any reason and without justification.

• Condition of Goods: Items must be sent back in their original condition and packaging. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

• Return Shipping Costs: Unless the item is defective or we made an error, customers are responsible for paying the direct cost of return shipping.

Hygiene & Health Protection Exceptions (EU)

Under EU consumer law, certain hygiene-sensitive goods are exempt from the 14-day change-of-mind return right if unsealed after delivery:

• Cosmetics & Skincare: Any item delivered with a protective seal, shrink-wrap, or hygiene sticker cannot be returned for a change of mind once that seal has been opened, broken, or tampered with.

• Personal Care: Products that come into direct contact with skin, hair, or intimate areas are non-returnable if unsealed.

Note: These hygiene restrictions do not apply to items received defective, damaged, or not as described.

3. Defective, Damaged, or Incorrect Items (All Regions)

Your statutory rights protect you worldwide if you receive a substandard product. Please inspect your order immediately upon receipt.

• Eligibility: If a product is defective, damaged in transit, or incorrect, you are entitled to a full refund or a free replacement, regardless of whether the product has been opened or unsealed.

• How to Report: Contact us immediately at contact us page with your order number and photographs of the damage or defect. We will cover or reimburse any return shipping costs incurred for defective or incorrect items.

4. Refund Process & Timelines

• Inspection & Processing: Once your return is received and inspected (for EU returns or defective claims), we will notify you via email regarding the approval or rejection of your refund.

• Refund Method: Approved refunds will be issued automatically to your original method of payment.

• Processing Time: Refunds are processed on our end within 3 to 5 business days. Depending on your financial institution, it may take an additional 5 to 10 business days for the funds to reflect in your account.

• If more than 15 business days have passed since your refund was approved and you have not received it, please contact us
  

5.Last-Minute Inventory Discrepancy Policy

We strive for 100% inventory accuracy. However, rare system sync errors, warehouse discrepancies, or strict quality control checks may occasionally cause an item to become unavailable prior to fulfillment. If your order is affected:

1. Immediate Notice: We will email you right away to inform you of the unavailable item and present your options (such as an immediate replacement, back-order, or partial/full refund).

2. 48-Hour Response Window: To prevent shipping delays for the rest of your order, we ask that you reply within 48 hours.

3. Default Action: If we do not hear back within 48 hours, the affected item will be automatically removed and fully refunded, and the remaining available items in your order will be shipped immediately.

6.Undelivered & Returned Package Policy

Signature Required: Some of shipments require a signature upon delivery. Couriers will leave a notice if no one is available.

Return to Sender: Unclaimed packages returned to our facility are held for [5] days before being abandoned.

Reshipment: Available upon request, subject to a secondary shipping fee. We recommend providing a workplace or daytime address.

Refunds: Item-only refunds (minus initial shipping and return carrier fees) are available if you prefer not to reship.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us

• All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
• Items must be in new and unworn condition.
• Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
• Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

• If your return is accepted, we’ll send you instructions on how and where to send your package. 

7.Lost Shipment Policy

If a shipment appears to be lost, we will first submit an official investigation request to the carrier.

Please note that delays, lack of tracking updates, or customer claims alone do not qualify as confirmed loss. Compensation can only be reviewed after the carrier has completed the investigation and officially confirmed the shipment as lost.

The compensation amount and process may vary depending on the shipping service used and the carrier’s policy. Once the shipment is officially confirmed as lost, we will provide further guidance based on the applicable compensation terms