📦 Shipping Policy 

⏳ Processing & Shipping

Handling Time: Orders take 3 to 5 business days (Monday–Friday) to process. 

Shipping Speeds (excluding handling time):

Budget/Standard Delivery

• Transit Time: 7–14 business days
• Details: Signature is not required upon receipt.

Economy Premium Delivery

• Transit Time: 5–7 business days
• Details: Signature required upon receipt. Full shipment insurance is included.

Express Delivery

• Transit Time: 3–5 business days
• Details: Signature required upon receipt. Full shipment insurance is included.

*Delivery times can vary and may be affected by factors outside our control, such as weather or carrier delays. While most packages arrive on time, we cannot guarantee exact delivery dates. 

*When shipping via express courier, additional charges may apply for certain special or remote regions in specific countries. If an order is placed, we will inform you directly in advance.

*Express shipping to Australia typically takes 1 week; remote areas may incur extra fees)

🗓️ South Korea Public Holidays 2026

Dispatch Delays During 2026 Holidays: Because orders are dispatched from South Korea, public holidays can cause delays in handling and shipping times.

The 2026 holiday schedule is outlined below:

Date	Day	Public Holiday
January 1	Thursday	New Year's Day
February 16	Monday	Seollal Holiday
February 17	Tuesday	Seollal (Lunar New Year)
February 18	Wednesday	Seollal Holiday
March 1	Sunday	Independence Movement Day
March 2	Monday	Independence Movement Day Substitute Holiday
May 5	Tuesday	Children's Day
May 24	Sunday	Buddha's Birthday
May 25	Monday	Buddha's Birthday Substitute Holiday
June 6	Saturday	Memorial Day
August 15	Saturday	Liberation Day
August 17	Monday	Liberation Day Substitute Holiday
September 24	Thursday	Chuseok Holiday
September 25	Friday	Chuseok (Korean Thanksgiving)
September 26	Saturday	Chuseok Holiday
September 27	Sunday	Chuseok Holiday
October 3	Saturday	National Foundation Day
October 5	Monday	National Foundation Day Substitute Holiday
October 9	Friday	Hangeul Day
December 25	Friday	Christmas Day

Important Note:

Certain items are fulfilled from separate locations to ensure the highest quality and safety standards.

Separate Warehouses: Contact lenses and select curated bundles ship from a dedicated facility, while standard beauty products ship from our primary warehouse.

Separate Shipments: If your order contains items from both categories, you will receive separate packages and individual tracking links.

Separate Delivery Charges: Shipping fees are calculated independently for each fulfillment location and will be clearly itemized at checkout.

💰 Taxes, Duties & Customs

Your shipping method determines how customs fees are handled:

• DDP (Delivered Duty Paid): We fully cover taxes and duties for shipments to the following counties only, No extra payment is required upon delivery.

1. United States
2. Germany
3. Netherlands
4. Sweden

• DDU (Delivered Duty Unpaid) & International Orders: For all other countries, your order ships DDU.

• Fees & Charges: Recipients are responsible for all import duties, taxes, customs clearance fees, and brokerage charges levied by the destination country.

• Compliance & Legality: Customers must ensure products comply with local import laws and provide any required documentation (IDs, permits, tax numbers) requested by customs.

• Customs Authority: Customs decisions are final and controlled solely by local authorities; nanasbeautyholic cannot influence or guarantee clearance.

• Liability & Non-Refundability: nanasbeautyholic assumes no responsibility or liability for shipments delayed, seized, confiscated, or destroyed due to import restrictions, non-compliance, or unpaid fees. These shipments are ineligible for refunds or compensation.

• Returns: If customs returns a package to nanasbeautyholic, inspection is required prior to any partial refund, from which original shipping, return shipping, and handling costs will be deducted. All fees paid directly to third parties or customs are non-refundable.

Important Update for EU Customers

• Fixed Customs Duty: For all goods valued at €150 or below entering the EU, a fixed customs duty of €3 is mandatory. This is collected by your local customs authority or carrier upon arrival.

• IOSS Requirements (Germany, Belgium, Austria, Finland, France): To ensure a smooth delivery, your IOSS number is required for Standard shipping services.

  • Action Required: Please enter your IOSS number in the Company Field at checkout.

  • Warning: If an IOSS number is not provided, your shipment may be held by customs and cannot be processed.

🌍 Required Documentation by Country

Some countries require additional identification for customs clearance. If this is not provided, it may lead to significant delays:

• Argentina: ID Number (CUIT/CUIL, DNI, Passport no.)

• Chile: VAT/Tax ID

• Qatar: ID Number or Passport Number

• India: VAT/Tax ID + Passport/Voting ID/Driver’s License/PAN + Authorization Letter (POA)

• Brazil: CNPJ/CPF Tax ID

• Turkey: VAT/Tax ID or Individual-TR ID (Mandatory for goods over €22)

• Bermuda: Supplier's original invoice or proof of purchase

⚖️ Shipping Restrictions & Weight Limits

If shipping options do not appear at checkout, your order may exceed the allowed weight. Please try splitting your order into smaller shipments.

• 10 LB Limit: Most EU countries (e.g., Austria, Belgium, Germany, France)

• 8 LB Limit: Australia, New Zealand, United Kingdom

• 5 LB Limit: Indonesia, Norway, Switzerland, Singapore

• Singapore Note: Orders exceeding $400 SGD cannot be shipped.

✍️ Delivery & Receiving Your Korean Products

We take great care to ensure your products arrive in perfect condition.

• Inspect Upon Arrival: Please check your package for signs of tampering or damage. If the parcel appears damaged, take a photo before opening it and contact us right away.

• Temperature Sensitivity: Many K-Beauty products contain active ingredients sensitive to heat. Please retrieve your package from your mailbox or porch as soon as possible after delivery.

• Availability & Signatures: Some shipments require a signature. If a delivery attempt is unsuccessful, please contact the carrier promptly to arrange redelivery or collection.

• Unclaimed Packages: Packages returned to us due to failed delivery or failure to collect from a depot may be subject to additional shipping fees if you wish to have the order resent.

• Shipping Insurance: Insurance is included in your shipping cost to protect against physical loss or damage during transit.

🛠️ Changes & Damages

• Wrong Address: Please contact us or reply to your order confirmation email within 24 hours. We cannot guarantee address changes after this time.

• Damaged Items: If your item arrives damaged, please email us your order number and a photo of the damage. We will send a replacement at no extra cost.

Still have questions? We are here to help! Please reach out via our Contact Us page or reply to your order confirmation email. We aim to respond within 24 hours.